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Sales and Customer Service Professional with 5+ years of experience in B2B and B2C
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Competencies
Managed and nurtured client relationships to improve satisfaction and retention across multiple roles.
Sourced leads via cold calling, networking, and referrals, consistently closing deals and generating revenue.
Designed and delivered training programs for new employees, including onboarding and skills enhancement.
Maintained detailed records of customer interactions and sales activities using CRM systems like Conexus.
Possesses trucking transportation industry expertise with a solid understanding of DOT compliance.
Education
Languages
Summary
A dedicated professional with over 5 years in sales, customer relations, and training across diverse industries, focused on driving growth and customer satisfaction.
Key Achievements
- Developed a comprehensive training curriculum for new hires, including workshops and performance assessments.
- Built long-term relationships with key accounts and expanded client base through upselling and cross-selling.
- Collaborated with marketing to create targeted promotional materials and monitored competitor activities for market growth.
Experience
New Business Sales Representative
Sourced and qualified prospects through cold calling, networking, and referrals., Developed relationships with potential clients to identify their needs and provide solutions., Maintained accurate records of customer interactions in CRM system (Conexus)., Negotiated prices, terms, and conditions...
Customer Service Associate
Reviewed loan applications and credit information to determine potential customers' eligibility for loans., Verified all documents provided by applicants for accuracy and completeness., Ensured that all loan processing activities were in compliance with relevant laws and regulations.
Customer Service Representative
Provided excellent customer service to resolve customer complaints in a timely manner., Answered customer inquiries and provided accurate information regarding products and services., Maintained detailed records of customer interactions, transactions and comments for future reference., Performed...
Educator
Developed and implemented lesson plans to meet the needs of students., Organized activities and resources to promote student engagement in learning., Created a safe, comfortable learning environment for students by establishing positive relationships with them., Assessed student progress regularly...