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Osmin
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Competencies
Demonstrated experience with English.
Demonstrated experience with Spanish.
Demonstrated experience with Customer Service & Retention.
Demonstrated experience with Problem Solving & Conflict Resolution.
Demonstrated experience with CRM Tools: Salesforce, Zendesk, Five9, Avaya.
Education
Languages
Summary
Professional profile
Experience
Customer Service & Sales Representative
Provided customer service and sales support for an international online academy based in the U.S., dedicated to training and certifying fitness professionals and personal trainers.. Assisted prospective students with course information, enrollment procedures, and payment options.. Conducted outbound and inbound calls to promote ISSA certification programs and follow up on potential leads.. Guided clients through the registration process, ensuring a smooth and positive experience.
Customer Service & Sales Representative
Manage inbound and outbound calls for multiple sales and customer service accounts.. Assist customers with billing, plan upgrades, and account management.. Conduct successful cold calling campaigns to generate new sales opportunities.
Customer Service, Retention, and Technical Support Representative
Provided multi-account customer service and technical assistance to U.S. clients.. Led retention campaigns that improved customer satisfaction and reduced churn.. Trained new team members on communication techniques and conflict resolution.
Customer Service Representative – Boost Mobile Account
Delivered professional assistance with mobile plans, payments, and troubleshooting.. Consistently maintained top customer satisfaction scores.
Business Development Representative
Conducted outbound B2B prospecting to roofing companies throughout the United States, introducing AI-powered building inspection solutions.. Generated qualified sales opportunities through high-volume cold calling, identifying and engaging business owners and key decision-makers.. Scheduled product demonstrations and discovery meetings, contributing to pipeline growth and business development.. Built strong relationships with prospective clients by understanding their needs and presenting BDR's innovative technology solutions.. Maintained accurate CRM records, managed follow-ups, and consistently met outreach and lead generation goals.. Collaborated with the sales team to expand market presence and support revenue growth.