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Osvaldo
Customer Service Representative
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Competencies
Demonstrated experience with Customer Service Skills.
Demonstrated experience with Telephone Etiquette.
Demonstrated experience with Salesforce.
Demonstrated experience with Customer Service.
Demonstrated experience with Problem Solving.
Education
Languages
Summary
Customer Service Representative open to new opportunities
Experience
Customer Service Representative
Diagnose and resolve network connectivity and system performance issues to ensure optimal uptime.. Administer user accounts, permissions, and email configurations across enterprise systems.. Manage and prioritize technical support tickets in accordance with defined SLAs.. Apply analytical and troubleshooting skills to identify root causes and implement permanent fixes.. Utilize case management and monitoring tools to track incidents and maintain detailed documentation.. Collaborate with cross-functional IT teams to enhance infrastructure reliability and service delivery.
Care coordinator
Managed high-volume inbound calls, delivering prompt and professional support that enhanced customer satisfaction and issue resolution rates.. Verified schedules, documentation, and demographic data to maintain 100% accuracy and compliance with company standards.. Streamlined case management and data updates by leveraging CRM and workforce tools (Salesforce, Medflyt, Empeon, Verint), improving operational efficiency and record accuracy.
IT Representative
Provided comprehensive technical support to home users and small businesses, following account-specific protocols and industry best practices.. Performed advanced troubleshooting and diagnostics on hardware, operating systems, Wi-Fi networks, printers, and peripheral devices to resolve complex issues.. Utilized remote access tools and system monitoring utilities to optimize performance, enhance network stability, and ensure seamless user experiences.
Sales account manager
Managed client accounts for HomeSafety.com, a digital platform connecting home security providers with real-time, high-quality leads.. Maintained strong client relationships through proactive communication via phone and email, ensuring timely responses and exceptional service delivery.. Supported lead generation efforts by coordinating with partner companies to optimize engagement and conversion outcomes.
Compliance Coordinator (EVV Specialist)
Monitor and review caregiver visits through our Electronic Visit Verification (EVV) system via Alayacare, our Online Compliance Platform (OCP).. Directly supports regulatory compliance, accurate billing, providing exceptional client care, and strong customer relationships.. Identifying compliance trends, creating actionable solutions, and being a key driver of operational success.
Senior Tech Support Specialist
Responsible for providing telephone/email/ and remote diagnostic technical support of hardware, systems, sub-systems and/or applications for customers.. Answers questions about installation, operation, configuration, customization, and usage of assigned products.. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.. Documents problems in the support knowledge database for diagnostics and solution implementation.