Othon - Customer Service Representative with bilingual skills and stress management

Hermosillo, Sonora, MéxicoRemoteen

Provided customer service as a third-party transcription service agent, managing communication in Spanish and English

Handled stressful situations efficiently by applying emotional intelligence and empathy

Published on CazVidVideo interview availableOpen to remote

Summary

Bilingual customer service agent with call center experience, skilled in empathetic communication and stress management.

Bilingual CommunicationAdvanced

Skilled in spoken and written Spanish and English for effective customer interactions.

Customer ServiceIntermediate

Experienced in addressing customer needs and resolving issues in a call center environment.

Emotional IntelligenceIntermediate

Utilizes emotional awareness to empathetically handle customer concerns and stressful situations.

Stress ManagementIntermediate

Capable of managing stressful interactions effectively to maintain service quality.