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Othon
Customer Service Representative with bilingual skills and stress management
Video resume
Customer service representative
Third party transcription service agent.nCall center experiencenFluent spanish / english spoken and written.nn
Contact
Hermosillo, Sonora, México
Open to remote
Available on CazVid
Competencies
Bilingual CommunicationAdvanced
Skilled in spoken and written Spanish and English for effective customer interactions.
Customer ServiceIntermediate
Experienced in addressing customer needs and resolving issues in a call center environment.
Emotional IntelligenceIntermediate
Utilizes emotional awareness to empathetically handle customer concerns and stressful situations.
Stress ManagementIntermediate
Capable of managing stressful interactions effectively to maintain service quality.
Summary
Bilingual customer service agent with call center experience, skilled in empathetic communication and stress management.
Key Achievements
- Provided customer service as a third-party transcription service agent, managing communication in Spanish and English
- Handled stressful situations efficiently by applying emotional intelligence and empathy
- Gained experience in call center operations and customer interaction
Skills
Bilingual CommunicationCustomer ServiceEmotional IntelligenceStress Management
Published on CazVid - Jul 3, 2025