Otoniel - Data Analyst with 5 years of expertise in financial services

Performing statistical analysis and interpreting complex datasets to inform business decisions.

Writing queries to extract, manipulate, and analyze data from relational databases.

Creating interactive dashboards and visualizations for data presentation and reporting.

Utilizing advanced Excel functions for data organization, analysis, and reporting tasks.

Managed daily healthcare scheduling for multiple clients, coordinating with law firms and clinics to ensure treatment completion., Sent follow-ups via email and voicemail, maintained accurate patient records, and resolved conflicts efficiently.

Called leads to follow up on vehicle inquiries and scheduled appointments for test drives., Maintained records and ensured smooth customer experiences through efficient communication.

Led a team across two shifts, overseeing performance, training, and daily workflow in a fast-paced environment., Ensured patient data accuracy, coordinated eligibility checks, and provided support through phone, email, and chat., Maintained strong team morale while meeting KPIs and improving scheduling turnaround times.

Assisted customers with scheduling appointments, managing special order requests, and arranging merchandise pick-ups., Provided excellent service across multiple channels.