Experienced in customer service, data collection, inventory management, and client retention across multiple industries.
Provided customer support via calls, chats, and emails, ensuring client satisfaction.
Remotely collected data and determined eligibility for Social Security disability benefits.
Managed inventory reports and logistics processes at Coca Cola FEMSA using SAP.
Facilitated health insurance sales and scheduled appointments, supporting customer acquisition efforts.
The Law Offices of Dr. Bill Latour
Remotely collected initial data and determined eligibility for Social Security disability benefits.
TXU Energy – Concentrix
Delivered top-tier customer service, retention, and soft sales.
LYFT – IBEX Global S.A.
Assisted customers via calls, chats, and emails.
StubHub – Inspiro Relia, S.A.
Provided technical support and customer assistance for sports and music event ticket listings.
B.S. INDUSTRIAL ENGINEERING
HIGH SCHOOL DIPLOMA
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Provided technical assistance for sports and music event ticket listings at StubHub.
NOW Optics – Opticall BPO, S.A.
Scheduled appointments for eye exams and eyewear purchases.
Go Health – Accedo Services, S.A.
Facilitated health insurance sales and call transfers for elderly or disabled clients.
Galilea Services/Coca Cola FEMSA
Managed inventory reports and logistics in SAP., Oversaw transport load creation and warehouse processes.
Coca Cola FEMSA
Updated inventory control procedures.
