Dedicated data analyst with extensive experience in interpreting complex datasets, creating insightful visualizations, and supporting strategic decision-making across industries.
Applied statistical techniques to interpret complex datasets and generate insights.
Created dashboards and visual reports to communicate findings effectively to clients and teams.
Conducted in-depth research to support product development and marketing strategies.
Utilized SQL for data querying and database management tasks.
ResultsCx
Provide members with account information as well as resolve any issues they encounter., Transfer calls according to the members' case.
Solucenter
Interpreting for no to low-level English speakers., Experience in both the medical and banking fields.
TTEC CX SOLUTIONS MEXICO
Provide information and attention to and solve client and partner issues., Negotiate with partners., Transfer calls to respective departments.
Hispanic Teleservices de Guadalajara
Customer Service Agent for a campaign in the USA., Render service reports about the financial institute and transfer cases to their respective department.
Psychology
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Developed complex spreadsheets and macros to automate analysis procedures.
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