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Pablo
Tech Support Specialist with 15 years of experience in customer service and technical roles
Video resume
Tech support
15 years of experience in tech support and sales, currently studying software engineering. This combination of practical knowledge and academic pursuit allows me to approach problems from both a technical and customer-oriented perspective. By delving into the intricacies of software development, I am expanding my skill set and preparing myself for a career in a rapidly evolving industry. The transition from customer service to software engineering has been challenging, but I am excited about the
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Technical SupportExpert
Provided technical assistance and support to customers in various technological environments.
Customer ServiceAdvanced
Delivered customer-oriented solutions, ensuring satisfaction and issue resolution.
Software EngineeringBeginner
Studying software development to broaden technical expertise and prepare for software engineering roles.
SalesIntermediate
Engaged in sales activities related to technology products and services, supporting business growth.
Summary
Experienced tech support and sales professional currently enhancing technical skills through software engineering studies.
Key Achievements
- Accumulated 15 years of practical experience in tech support and sales
- Transitioned from customer service to software engineering, expanding technical skill set
- Currently studying software engineering and obtaining certifications to enhance technical expertise
Skills
Technical SupportCustomer ServiceSoftware EngineeringSales
Published on CazVid - Jul 3, 2025