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Business Analyst with 5 years of experience in financial services
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Competencies
Utilized data analysis tools to interpret complex datasets and support business decisions.
Managed cross-functional projects from initiation to completion within deadlines.
Developed and maintained financial reports for stakeholders and compliance purposes.
Built and maintained relationships with clients to understand their needs and deliver solutions.
Education
Summary
Experienced Business Analyst specializing in financial services with a proven track record of process improvements and data-driven decision-making.
Key Achievements
- Led a team in developing a new reporting system, improving data accuracy and operational efficiency
- Streamlined client onboarding process, reducing onboarding time by 20%
- Conducted comprehensive market analysis that informed strategic decision-making
Experience
Compliance Analyst
Assisted investigation and risk management teams with fraud investigations and risk identification related with money transfers, Money orders and Wire transfers that had been sent to Caribe Express and different others money wire institutions stablish around the world.
Customer Service & Sales
Complaint resolution, assistance and sales of products for satellite television and internet.
Customer Service Representative
Work under H2O wireless focusing on the customer need in order to fix the issue for these services that they received and also give them a better experience on the process.
Medical Assistant
Working under CANO Health as medical assistant, setting up appointment and processing refills for a total of 90 days, sending referrals by doctor’s request.
Remote Customer Service representative
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information about the cars that customer was about to rent from Turo and maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues that were about to come up during the rent process.
Debt Settlement Agent
Fostered a team-oriented environment, collaborating with colleagues to share knowledge and best practices in order to continuously improve overall service quality and enhanced client satisfaction by providing timely and accurate updates on their transactions.