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Technical Support Specialist with 5 years in Customer Service
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Competencies
Expert in diagnosing and resolving technical issues across various platforms.
Skilled in leading teams to achieve customer satisfaction and service excellence.
Proficient in overseeing projects from inception to completion while meeting deadlines.
Experienced in teaching English to diverse age groups, enhancing language skills effectively.
Adept at identifying and correcting software errors, maintaining system functionality.
Education
Languages
Summary
Dynamic professional with extensive experience in customer service and technical support, recognized for improving team performance and achieving campaign goals.
Key Achievements
- Successfully managed complex technical projects, ensuring timely delivery and client satisfaction.
- Improved customer service metrics by training and mentoring team members, leading to a 20% increase in campaign targets.
- Provided effective support and troubleshooting for software and hardware issues, enhancing operational efficiency.
Experience
Technical Support
Managed complex projects from start to finish. Fix program errors, software, repairs. Support for staff. Customer service & Sales. Customer service over the phone, email and chat, working under pressure, full time shift, No CA or corrective actions, sales, retention, technical support.
Customer Service Manager
Help my team to improve the metrics, achieve the target of the campaign working along with my team and the floor and always giving my best to get good results and leadership.
English Teacher
English teacher for a short time, for kids, teens and adults.