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Customer Service Professional with 4+ years in client support and quality assurance
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Competencies
Provided direct support to customers, resolving inquiries and guiding transactions.
Ensured quality standards in customer interactions and team performance.
Led and mentored team members to foster a collaborative work environment.
Engaged potential clients, communicated product details, and contributed to sales outcomes.
Education
Languages
Summary
Experienced professional in customer support, team leadership, and quality assurance with a proven track record of mentoring teams and enhancing customer satisfaction.
Key Achievements
- Mentored and coached over 10 agents daily in a QA supervisor role, enhancing team effectiveness
- Guided customers through product and service inquiries, improving satisfaction and engagement
- Participated in cross-functional team meetings to align strategies and track performance
Experience
Customer Service
Answering customer questions about products and services., Guiding customers through the ordering process, including payment and tracking.
Temp QA - Temp Supervisor
Provided mentorship and coaching to team members, emphasizing best practices and strategies to cultivate a work environment focused on quality, effective communication, and collaboration., Delivered daily coaching to over 10 agents, guiding and motivating them to enhance their performance and align...
Sales Agent
Identifying and engaging potential customers, effectively communicating product or service offerings, and driving sales to meet or exceed targets., Utilized strong interpersonal and negotiation skills to understand customer needs, provide tailored solutions, and close sales.
Customer Service
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.