Experienced professional in customer support, team leadership, and quality assurance with a proven track record of mentoring teams and enhancing customer satisfaction.
Provided direct support to customers, resolving inquiries and guiding transactions.
Ensured quality standards in customer interactions and team performance.
Led and mentored team members to foster a collaborative work environment.
Engaged potential clients, communicated product details, and contributed to sales outcomes.
Allied Global
Answering customer questions about products and services., Guiding customers through the ordering process, including payment and tracking.
IntouchCx
Provided mentorship and coaching to team members, emphasizing best practices and strategies to cultivate a work environment focused on quality, effective communication, and collaboration., Delivered daily coaching to over 10 agents, guiding and motivating them to enhance their performance and align...
VXI
Identifying and engaging potential customers, effectively communicating product or service offerings, and driving sales to meet or exceed targets., Utilized strong interpersonal and negotiation skills to understand customer needs, provide tailored solutions, and close sales.
Alorica
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bacheloe in Business Administrator
Business Administrator
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