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Human Resources Manager
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Competencies
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Looker Studio.
Education
Languages
Summary
Human Resources Manager open to new opportunities
Experience
Operations Senior Team Lead
Led day-to-day operations across two departments, overseeing nearly 120 team members including Team Leads.. Developed Team Leads and emerging leaders, strengthening team structure, ownership, and leadership growth.. Planned and facilitated training programs across 5+ teams.. Introduced operational practices that improved efficiency and reduced workflow delays.. Used Excel and Looker Studio to monitor performance, analyze trends, and support operational decisions.. Partnered with HR, Finance, and Quality Assurance to align strategies and improve operational execution.
Operations Team Lead
Oversaw daily customer service operations, supporting team performance, service quality, and operational expectations.. Monitored KPIs and provided coaching and feedback to improve individual and team performance.. Supported communication between frontline teams and leadership, translating operational priorities into daily execution.. Contributed to employee development and internal career growth through coaching, feedback, and peer support.
Customer Service Senior Representative
Served as a go-to resource for team members on processes, systems navigation, and complex customer interactions.. Resolved complex and high-priority customer cases, frequently serving as a final escalation point before management.. Supported training, peer shadowing, and real-time guidance during high-volume operational periods.. Conducted check-ins and provided feedback to support product knowledge, communication, and customer development.
Customer Service Representative
Delivered reliable, accurate, and solution-oriented customer service while maintaining company service standards.. Supported positive customer experiences through empathetic communication and effective issue resolution.. Identified recurring customer pain points and shared insights with leadership to support service improvements.