Experienced operations manager with skills in team leadership, logistics, and customer support across diverse industries.
Applied effective communication skills in training, team management, and troubleshooting.
Led large teams, managed operational tasks, and supported team development in various roles.
Resolved issues related to customer service, logistics, and roadside assistance.
Proficient in Microsoft Office Suite for documentation, reporting, and communication.
Over The Seas BPO
Q.A. monitoring, Assist agents when having issues with customers, Train new agents, Payroll monitoring
Florida Beauty Flora
Dispatch, Loads and temperatures tracking and monitoring, Assist driver on the road with breakdowns, Assist driver when having issues at shipper or receiver
Club Náutico de Maracaibo
Making desserts and cakes
High School Diploma
Professional Chef
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Demonstrated commercial acumen through operations oversight and client support roles.