This is my profileContact via CazVidPamela
Operations Manager with diverse experience in team management and logistics
Contact
Competencies
Applied effective communication skills in training, team management, and troubleshooting.
Led large teams, managed operational tasks, and supported team development in various roles.
Resolved issues related to customer service, logistics, and roadside assistance.
Proficient in Microsoft Office Suite for documentation, reporting, and communication.
Demonstrated commercial acumen through operations oversight and client support roles.
Education
Languages
Summary
Experienced operations manager with skills in team leadership, logistics, and customer support across diverse industries.
Key Achievements
- Managed quality assurance and supported agent troubleshooting at Over The Seas BPO, ensuring service standards
- Supervised dispatch operations, load and temperature tracking at Florida Beauty Flora, and provided roadside support
- Created desserts and cakes at Club Náutico de Maracaibo, demonstrating culinary skills
Experience
Operation Manager
Q.A. monitoring, Assist agents when having issues with customers, Train new agents, Payroll monitoring
Dispatcher
Dispatch, Loads and temperatures tracking and monitoring, Assist driver on the road with breakdowns, Assist driver when having issues at shipper or receiver
Pastry Chef
Making desserts and cakes