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CX Leader with 5+ years in Customer Experience and Account Management
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Competencies
Expertise in managing VIP accounts, delivering personalized support, and improving client satisfaction.
Experienced in maintaining and developing client accounts across multiple platforms, ensuring loyalty and growth.
Conducted outbound sales activities to generate leads and convert prospects across different roles.
Responsible for training and growth of the CX team, enhancing service delivery and operational skills.
Proficient in utilizing CRM systems and various communication tools to manage client interactions efficiently.
Education
Languages
Summary
Dedicated CX professional with over 5 years of experience in VIP account management, team training, and multi-channel service delivery across gaming and digital platforms.
Key Achievements
- Maintained account status and monitored fraud investigations to ensure secure and consistent client engagement at Areath Media.
- Managed VIP accounts and delivered omni-channel customer service at International Digital Platforms and Bond Enterprise.
- Led training and development of the CX team, fostering growth and improving client interaction quality.
Experience
VIP Host, Trainer & CX Leader
Maintained Account Status, ensuring deposit activity, consistent play levels, and player experience that provided growth for the company., Monitored all fraud investigations and security breaches., Responsible for all omni-channel client communications., Helped develop retention and loyalty...
Customer Service & VIP Host
Managed VIP accounts and delivered outstanding CX across phone, chat, and email., Conducted outbound sales activity driving successful lead conversion performance., Responsible for inbound CX activity., Resolved client issues efficiently, ensuring high levels of satisfaction.
CX Service Representative
Managed client accounts and resolved issues efficiently., Conducted outbound (O/B) sales activity, driving successful lead conversion performance., Responsible for inbound (I/B) CX activity, delivering personalized support.