Experienced data analyst specializing in financial services with a strong background in data interpretation, visualization, and stakeholder communication.
Utilized statistical techniques and tools to interpret complex datasets and generate insights.
Extracted, manipulated, and analyzed data from relational databases for reporting purposes.
Created dashboards and reports using Tableau to monitor key business metrics.
Designed visual representations of data to support business analysis and communication.
Inspiro
Delivered high-quality customer support services., Resolved customer inquiries efficiently, ensuring high satisfaction levels., Developed strong problem-solving and communication skills.
One Link BPO
Provided professional customer service and issue resolution., Maintained high customer retention through excellent service delivery.
Ibex
Managed customer support tasks, assisting with troubleshooting and queries., Strengthened client relationships through responsive and effective service.
Solutions Aguilar SA
Assisted in administrative and operational tasks., Improved workflow efficiency and enhanced service processes.
Tourism & Hotel Administration
Journalism
Secondary Education
Primary Education
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Worked with stakeholders to understand requirements and present findings effectively.
SPI CRM
Provided customer service and technical support solutions.
Convergys Nicaragua
Developed expertise in customer engagement and problem resolution., Managed inbound and outbound customer interactions.
Access Technology
Delivered technical and customer support services.
