Paola - Customer Service Agent with 3+ years of financial and retail experience

Heredia, Heredia Province, Costa Ricaen

Handled sensitive financial data at Concentrix, ensuring confidentiality and security compliance.

Analyzed customer interaction patterns to improve operational efficiency and suggest process enhancements.

Published on CazVid

Summary

Dedicated customer service specialist with over 3 years of experience in financial and retail environments. Skilled in handling sensitive data, analyzing patterns for process improvements, and delivering high-quality support in fast-paced settings.

Key Achievements

Consistently provided tailored solutions, boosting customer satisfaction in fast-paced environments.

Skills

Customer ServiceAdvanced

Delivered exceptional customer support, addressing inquiries and resolving issues effectively.

Communication SkillsAdvanced

Actively listened to customer needs, recommended products, and communicated solutions clearly.

Problem SolvingIntermediate

Analyzed customer issues and operational data to identify trends and suggest improvements.

MultitaskingIntermediate

Managed multiple priorities simultaneously in dynamic environments, maintaining focus and quality.

Technical and Analytical Skills

Experience

Customer Service Agent -Financial Area/Credit Card

Concentrix

01/2025 - 01/2026

Maintained strict confidentiality protocols while handling sensitive financial information and customer data in compliance with security standards, Analyzed customer interaction patterns to identify trends and propose process improvements, contributing to operational efficiency, Provided...