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Customer Service & Team Leadership Professional with 5+ years experience
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Competencies
Proven ability to deliver exceptional customer experiences and foster client satisfaction.
Experienced in guiding teams to achieve operational goals and improve service quality.
Skilled in providing effective communication in English and Spanish within diverse settings.
Capable of coordinating events and handling administrative duties with organizational skills.
Education
Languages
Summary
Dynamic professional with over 5 years of experience in customer service, team leadership, and remote administrative roles. Skilled in bilingual communication, event planning, and client relations, with a foundation in digital marketing and language training.
Key Achievements
- Led customer service operations at Café Campanario, enhancing customer satisfaction and team efficiency.
- Gained bilingual proficiency and administrative skills as a Certified Medical Interpreter at KONNECT CX.
- Developed foundational marketing knowledge through certifications from Instituto Paradox and UTEL.
- Successfully managed event planning and administrative tasks remotely, demonstrating adaptability and organization.
Experience
Cashier
Customer service.
Team Leader
Customer service at coffee shop.
Certified Medical Interpreter (Remote)
Administrative assistant., Event planning.