Maritza - Compliance Specialist with 5+ years in customer service and regulation

Developed risk management strategies and ensured adherence to regulatory requirements.

Designed and conducted employee training sessions focused on compliance policies and customer service.

Managed performance, provided feedback, and guided CSR teams in call center operations.

Led investigations into compliance violations, investigated cases, and reported findings.

Developing and providing employee training on compliance policies, practices, and reporting systems., Identifying, investigating, and reporting compliance issues, irregularities, and violations., Conducting assessment and analysis of potential risks and developing risk management strategies., Investigating reported cases of non-compliance and developing corrective measures to prevent reoccurrence., Ensuring that internal audit procedures align with regulatory requirements and identifying areas that need improvement., Educating employees on their roles and responsibilities in compliance with company policies and regulations.

Overseeing and assessing CSRs’ activities and providing them with regular performance-related feedback., Training CSRs in areas of customer service and company policies., Answering questions from staff and providing guidance., Ensuring CSRs understand and comply with all call center objectives, performance standards, and policies.