Patricia - Customer Service Specialist with extensive experience in client support and compliance

Mexico City, Mexico City, Mexicoen

Handled escalated customer inquiries and provided thorough resolutions at FOUNDEVER.

Investigated and documented sensitive cases reported to the FDA, ensuring regulatory compliance.

Published on CazVid

Summary

Experienced in handling escalated inquiries, regulatory documentation, and customer support, with strong skills in communication and problem-solving.

Key Achievements

Provided frontline support, processed payments, and dispatched technicians at Ttech.

Skills

CommunicationAvanzado

Effectively articulate information and listen actively to support client needs.

Problem-SolvingAvanzado

Analyze complex issues, identify root causes, and implement effective solutions.

Time ManagementAvanzado

Prioritize tasks, meet deadlines, and work efficiently in high-pressure environments.

Technical SkillsAvanzado

Proficient in Microsoft Office Suite, CRM platforms, troubleshooting, and data documentation.

Customer Support & Escalation ManagementAvanzado

Experience

Corporate Resolutions Specialist / Supervisor

FOUNDEVER (FORMERLY SITEL GROUP)

August 12, 2016 - Present

Handle escalated customer inquiries, providing thorough case resolutions and ensuring client satisfaction., Investigate and document sensitive cases reported to the FDA, ensuring accurate follow-up and regulatory compliance., Manage high-volume email correspondence, reviewing call recordings and...

Customer Service Representative

Ttech (TeleTech)

2013 - 2015

Provided frontline customer support, answering inquiries, processing payments, and troubleshooting service issues., Dispatched technicians for on-site assistance when necessary, ensuring quick and effective service delivery., Maintained a high level of professionalism and accuracy in handling...