Paul - Software Engineer with 5+ years of experience in web development

Used extensively in developing dynamic web interfaces and improving user interactivity

Implemented responsive UI components and optimized front-end performance

Built server-side applications and RESTful APIs supporting front-end integrations

Designed and managed relational database schemas and optimized query performance

Bridged language gaps between healthcare providers and patients, ensuring accurate communication and quality care., Interpreted medical information precisely, maintaining confidentiality and cultural sensitivity, while facilitating informed decision-making and patient well-being.

Helped agents overcome obstacles of making a sale right after training and entering the main floor., Assisted agents in understanding the cultural and thought process of US citizens to recognize sales opportunities.

Helped new agents with their OJT and nesting in taking calls., Ensured agents had all the support needed to make cross sales.

Received calls from abroad and helped customers resolve concerns related to United Airlines and other affiliated airlines flights.