Experienced in managing customer inquiries across e-commerce and hospitality sectors, adept at troubleshooting, multitasking, and delivering quality support. Skilled in digital tools, problem-solving, and working effectively under pressure to enhance customer satisfaction.
Provided multichannel support to ensure customer satisfaction across various platforms and industries.
Utilized Excel and digital platforms to manage data and streamline customer support processes.
Applied analytical thinking to troubleshoot and resolve varied customer issues effectively.
Maintained quality support and multitasking ability during high-volume support scenarios.
TaskUs
Customer support in English via chat and email for an e-commerce platform., First-line support for domains, payments, billing, payouts, shipping, labels, and subscriptions., Basic technical troubleshooting related to online stores and order processing.
International Experience
Customer service roles as waiter, hostel receptionist, and kitchen assistant., Handling reservations, payments, service coordination, and customer requests in multicultural environments.
Technologist
Diploma
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Followed established procedures to ensure consistency and reliability in customer service tasks.
