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Passenger Service Agent
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Competencies
Demonstrated experience with Honesty.
Demonstrated experience with Integrity.
Demonstrated experience with Trustworthy.
Demonstrated experience with Effective Communication.
Demonstrated experience with Critical Thinking.
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Summary
Professional profile
Experience
Passenger Service Agent
Lost and Found / Baggage Reclaim
Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.. Make sure passenger receives their luggage on arrival and has everything intact.. Solve any baggage issue by filing a complaint with the airline eg:damaged baggage or tempered bag of the passenger.. Maintained cleanliness and organization in the passenger waiting areas.. Creating lost baggage reports.. Tracking lost bags with world tracer.. Suspending of files.. Making sure that swapped bags are being taken care of.. Assisting passengers to retrieve their bags on arrival.. Ensuring that all lost bags are secured and safe.