Paula

Passenger Service Agent

Lost and Found / Baggage Reclaim

Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.. Make sure passenger receives their luggage on arrival and has everything intact.. Solve any baggage issue by filing a complaint with the airline eg:damaged baggage or tempered bag of the passenger.. Maintained cleanliness and organization in the passenger waiting areas.. Creating lost baggage reports.. Tracking lost bags with world tracer.. Suspending of files.. Making sure that swapped bags are being taken care of.. Assisting passengers to retrieve their bags on arrival.. Ensuring that all lost bags are secured and safe.