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Customer Service & Electronic Banking Advisor at Banco de Bogotá
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Competencies
Skilled in resolving customer inquiries and providing tailored support to enhance client experience.
Experienced in troubleshooting electronic banking issues and assisting clients with digital services.
Proficient in drafting legal documents, analyzing judicial processes, and supporting legal review tasks.
Effective communicator with experience in customer interaction, legal advising, and team collaboration.
Education
Languages
Summary
Dedicated professional with extensive experience in electronic banking, customer service, and legal support, complemented by a law degree. Skilled in client relations, technical troubleshooting, and legal documentation, committed to delivering exceptional service and operational efficiency.
Key Achievements
- Provided expert guidance on electronic banking products, enhancing customer satisfaction and retention.
- Managed customer requirements efficiently, reducing response times and improving service quality.
- Supported legal processes through review of judicial cases and drafting legal documents during academic tenure.
Experience
Asesora itinerante - Colpensiones
Vinculación al programa BEPS.
Asesora Banca Electrónica – Banco de Bogotá
Asesoría a clientes en productos y servicios electrónicos.. Gestión eficiente de requerimientos y soporte técnico.
Agente de Servicio al Cliente – DIDI & Compensar
Atención al cliente, soporte técnico y asignación de citas médicas.. Resolución de solicitudes con orientación al usuario y ventas en frio.
Agente Call Center – Ventas Intangibles
Agente Call Center – Ventas Intangibles
Estudiante de apoyo
Revisión de procesos judiciales.. Redacción de derechos de petición, tutelas, recursos.. Atención a usuarios y asesorías jurídicas.