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Virtual Assistant with 3+ years of administrative and customer support experience
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Competencies
Prioritized tasks and delivered results efficiently in fast-paced environments.
Provided real-time assistance to clients, ensuring seamless service experiences.
Utilized Microsoft Office, Google Workspace, and database management for daily operations.
Maintained effective communication and fostered positive relationships with clients and teams.
Collaborated within multicultural teams and across different time zones.
Education
Languages
Summary
Experienced virtual assistant specializing in administrative, customer support, and coordination roles across diverse industries with a focus on efficiency and client satisfaction.
Key Achievements
- Managed client inquiries and acted as the first point of contact at Beradavi Solutions SAS
- Handled international supplier negotiations and ensured timely deliveries at DPR Colombia
- Provided high-quality support to Airbnb users across digital platforms at Sutherland
Experience
Virtual Assistant
Provided administrative and organizational support to tax professionals and accountants., Managed client inquiries and served as the first point of contact.
Group Orders & Events Manager
Quoted merchandise orders and managed international supplier negotiations., Oversaw shipments and ensured timely deliveries for corporate clients.
Support Ambassador (Airbnb)
Assisted global Airbnb users, ensuring seamless travel experiences., Delivered high-quality support across digital platforms.
Customer Service Agent (Apple)
Provided real-time support for Apple products (iPhone, iPad, AirPods, Apple Watch)., Scheduled technical support appointments and product replacements.
Hostess
Welcomed guests, managed reservations, and ensured positive dining experiences.
Sales Advisor (MANA Project)
Updated client databases and promoted products via email campaigns.