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Customer Service & Quality Assurance Specialist with diverse experience
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and assistance in various customer-facing roles across multiple industries.
Quality AssuranceIntermediate
Designed test plans and conducted testing to ensure quality standards at Proindpesa.
Communication SkillsAdvanced
Enhanced through experience as an elementary teacher and children's actress, facilitating effective interactions.
Data Collection & AnalysisBeginner
Collected and managed customer information at Rayosun U.S.A., supporting data-driven decisions.
Education
Diploma
Next U
Diploma
The optimun profesional
Diploma
PCS International
Diploma
Liceo Monterroso
Diploma
Liceo Secretarial Bilingüe
Summary
Experienced in customer service, quality assurance, and data collection across diverse industries. Skilled in testing, client interaction, and communication, with a background in teaching and acting that enhances engagement and service quality.
Key Achievements
- Handled test plans and testing procedures as Quality Assurance Analyst at Proindpesa.
- Gained multi-industry experience across customer service roles in hospitality, finance, and airline sectors.
- Developed communication skills through elementary teaching and acting roles, enhancing client interactions.
Experience
Customer service agent
Senior Star
2022 - actual date
Customer service agent
Royal Caribbean
November 2020 - 2022
Quality Assurance and Analyst
Proindpesa
2019
in charge of test plans and testing
Data and customer´s info collector
Rayosun U.S.A.
2018
Customer service agent
Allied
February 2016 - April 2017
Elementary English teacher
Kids Academy School
2015
Children's actress
Fifth Column
January 2014 - October 2014
Skills
Customer ServiceQuality AssuranceCommunication SkillsData Collection & Analysis
Published on CazVid - May 17, 2026