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Help Desk One
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Competencies
Delivered technical support by diagnosing and resolving system and hardware issues in various roles.
Trained team members on systems and processes to ensure smooth operational workflows.
Handled customer communications effectively, maintaining high satisfaction standards across campaigns.
Managed scheduling, correspondence, and report preparation to support project and event management.
Applied troubleshooting skills to resolve technical issues across multiple service environments.
Education
Languages
Summary
Experienced Technical Support and Customer Service professional with skills in troubleshooting, staff training, and service management. Adept at managing service tickets, supporting campaigns, and improving operational workflows.
Key Achievements
- Provided first-level technical support at MHS Management Health Services, resolving hardware and software issues efficiently.
- Trained staff and provided technical guidance for successful campaign operations at IGT Solutions’ Hopper campaign.
- Handled customer calls and optimized routes at DFCC, ensuring timely service delivery and effective communication.
Experience
Help Desk One
Provide first-level technical support to internal users, diagnosing and resolving hardware, software, and system-related issues., Manage service tickets, escalate incidents when necessary, and ensure timely resolution while maintaining high customer satisfaction standards.
Subject Matter Expert
Provided specialized knowledge for the Hopper campaign, trained staff on systems and processes, troubleshot technical issues, and offered guidance to ensure smooth operations., Collaborated with teams to align campaign objectives with business goals and optimize performance.
Customer Support Specialist
Handled customer calls related to transportation services, optimized driver routes, and maintained clear communication with dispatch to ensure timely and efficient service.
Administrative Assistant
Assisted project owners with administrative tasks, scheduling meetings, managing correspondence, and preparing reports., Supported the planning and execution of corporate events and client meetings.