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Competencies
Demonstrated experience with Contract Negotiation.
Demonstrated experience with Client Relationship Management.
Demonstrated experience with Technical Support.
Demonstrated experience with Customer Service.
Demonstrated experience with Customer Training.
Education
Languages
Experience
Director of Business Development
Secured high-value contracts with U.S. and Canadian clients across healthcare, finance, IT, and legal sectors., Led negotiations with enterprise clients and government agencies, achieving revenue growth and margin optimization., Represented company at industry trade shows and formed alliances with providers such as Salesforce and Microsoft., Designed tailored outsourcing proposals, driving long-term client partnerships.
Product Support Representative III
Delivered technical support for Business Internet Banking, ensuring compliance and client satisfaction., Escalated complex issues and served as the primary liaison between clients and internal teams., Coordinated service implementation, billing, and account management for key business clients.
Retail Support Specialist
Onboarded and trained customers on Apple technology, ensuring high adoption and satisfaction., Provided technical troubleshooting and support, delivering exceptional customer experiences.