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Competencies
Demonstrated experience with Teamwork.
Demonstrated experience with Service attitude.
Demonstrated experience with Communication Skills.
Demonstrated experience with Strategic Planning.
Demonstrated experience with Tech Savy.
Education
Languages
Experience
Legal Appointment Setter/ Client Scheduling
Contacting leads or prospects, qualifying them, and scheduling appointments for sales representatives or other team members., Making outbound calls or sending emails to leads., Following up on inquiries., Qualifying prospects., Scheduling meetings.
Sales Agent/Intake Specialist
Contacting new clients, patients, or customers, gathering essential information to begin services, determine eligibility, or refer them to the appropriate department., Responding to room reservation inquiries via phone, email, or online platforms., Promoting hotel rooms and packages for potential clients., Negotiating rates and terms for group bookings or corporate accounts., Maintaining relationships with travel agencies, event planners, and businesses., Coordinating with the reservations and front desk teams to ensure booking accuracy.
T2/T3, Customer Support Specialist
Handling Google products such as thermostats, cameras, doorbells and smoke alarms via phone calls and chat., Diagnosing and troubleshooting technical issues (hardware, software, networks)., Providing step-by-step guidance to users via phone, chat, email, or in person., Installing, configuring, and updating software or hardware., Escalating complex issues to higher-level support or engineering teams., Documenting problems and solutions for future reference., Ensuring customer satisfaction through clear communication and timely resolution.
L3 Customer Service Specialist/Scheduling Coordinator
Organizing and managing appointments, meetings, or service schedules for a company, team, or department., Coordinating and maintaining schedules for staff, clients, or services., Booking appointments, meetings, or procedures., Communicating schedule changes or confirmations.
Sales Agent
Promoting, selling, and coordinating orders of flower bouquets, floral decorations, and gourmet chocolates for individual customers, events, or corporate clients., Understanding customer needs, offering product recommendations, processing orders, and ensuring excellent customer service from inquiry to delivery.
English Tutor
Building vocabulary, pronunciation, listening, and basic speaking skills in a fun and engaging way.