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Payton
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Competencies
Demonstrated experience with Customer Support.
Demonstrated experience with Problem Solving.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with Phone & Email Communication.
Demonstrated experience with Order Processing.
Education
Summary
Professional profile
Experience
Patient Access Coordinator
Provide professional and compassionate support to patients through phone, in-person, and administrative interactions.. Assist patients with scheduling, registration, appointments, questions, and other administrative needs.. Verify and maintain accurate customer and insurance information.. Resolve customer concerns professionally and provide appropriate solutions or direction.. Communicate with patients, healthcare providers, and internal departments to ensure needs are addressed.. Manage multiple customer requests and priorities in a fast-paced environment while maintaining accuracy.. Maintain accurate electronic records and handle confidential customer information with professionalism.
Customer Service Representative
Provided customer support to residential and commercial customers while maintaining a professional and positive experience.. Assisted customers with product questions, recommendations, pricing, orders, and general inquiries.. Processed customer orders and transactions accurately and efficiently.. Built long-term customer relationships through responsive service and effective communication.. Worked directly with contractors, homeowners, and business customers to understand needs and provide solutions.. Handled customer complaints and concerns while working toward effective resolutions.. Managed multiple customer requests and daily responsibilities while maintaining accuracy and efficiency.. Communicated with customers by phone and in person to provide information and resolve issues.