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Project Manager with 8 years of cross-sector experience
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Competencies
Directed projects through all phases, managing resources, timelines, and stakeholder expectations.
Worked effectively with clients, team members, and external partners to align project goals.
Created and maintained detailed project documentation, status reports, and meeting notes.
Identified potential issues and implemented mitigation strategies to minimize project disruptions.
Facilitated team communication, coordination, and support throughout project lifecycles.
Education
Summary
Professionally managed diverse projects across multiple industries, focusing on scope, schedule, and stakeholder communication.
Key Achievements
- Led multiple projects successfully from initiation to completion, ensuring scope, schedule, and budget adherence.
- Developed and maintained project documentation, including scopes, schedules, and status reports, facilitating clear communication.
- Collaborated with diverse teams and stakeholders to deliver project objectives and improve processes.
Experience
Agent
Executed customer service calls for Bright House Networks. Explaining and making sure the customer understood every single charge of the bill section., Ensuring all the client’s doubts was well explained and understood., Troubleshooted and make sure the services from internet cable and phone service, was working properly before the call was ended.
Team Leader
Worked with supervisor assigned to develop strategies for agents to better perform., Assisted with my knowledge to bottom perform agents to do better in calls., Did side by sides, follow up, coachings to agents.
Customer Service // Logistics
Started a Customer Service Rep getting executing orders, giving updates and information of when customers merchandise was going to be ready to ship., Got the opportunity to learn over Logistics moving forward to creating the Bill of Lading of customers pallets as well looked for better carriers and options where we can get a good transit day at good prices worked with several TMS portal/, Exportations / Importations Pickup and delivery dates, Origin and destination details, Contents of the load (total weight, pieces, commodity, etc.), Follow ups with drivers., Creating orders on TMS, Paperwork for Brokers, Fed Ex / UPS Bill of Lading, External Carrier Bill of Lading
Help Desk Agent II
Performed IT Helped Desk to McDonalds, by remotely fix equipment issues., Identifying technical problems, Deploying the appropriate IT solutions to solve problems., Designing computer-based systems or program, Identifying user needs with technology Working References., test, develop, install, repair, and maintain the hardware and software associated with sophisticated computer systems located in one or more locations.