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Pedro
Customer Support & Remote Education Specialist with 5+ years of experience
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Competencies
Applied skills in resolving client issues, maintaining satisfaction, and clear communication in fast-paced environments.
Managed scheduling, lesson planning, and follow-ups effectively across remote teaching and customer service roles.
Utilized linguistics and TEFL techniques to improve learner fluency, pronunciation, and confidence.
Ensured accurate record-keeping and effective communication among buyers, sellers, agents, and lenders.
Education
Languages
Summary
Bilingual professional with extensive experience managing customer relations, teaching English remotely, and coordinating between stakeholders. Skilled in scheduling, communication, and conflict resolution, with a proven track record in delivering high-quality service and education in remote...
Key Achievements
- Delivered over 900 one-on-one English lessons remotely, achieving a 4.8-star rating.
- Provided high-quality customer support at American Express, managing complex inquiries and maintaining service metrics.
- Coordinated documentation and communication between multiple stakeholders as Transaction Coordinator at Realty One.
Experience
Customer Service Representative
Provided high-quality customer support in a fast-paced, performance-driven environment, Resolved billing, account, and rewards inquiries with accuracy and professionalism, Maintained service metrics related to resolution time and customer satisfaction, Communicated complex policies clearly to...
Online English Tutor (Remote)
Delivered 900+ one-on-one sessions to international adult learners in a fully remote environment, Specialized in conversational fluency, pronunciation, and confidence-building, Applied linguistics and TEFL methodologies to improve learner accuracy, clarity, and spoken fluency, Managed scheduling,...
Transaction Coordinator
Coordinated documentation and communication between buyers, sellers, agents, and lenders, Ensured deadlines were met by tracking tasks and maintaining accurate records, Reduced errors through attention to detail and structured follow-ups, Served as primary point of contact, ensuring clear...