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Customer Care and Education Professional with 10+ years of diverse experience
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Competencies
Communicated effectively in both English and Spanish in customer service and teaching roles.
Handled customer inquiries, resolved issues, and maintained high customer satisfaction at American Express.
Designed and implemented English language curricula for students at Colegio Plancarte Escudero A.C.
Built rapport with citizens and responded to safety issues as a Police Officer.
Provided technical support and performed computer maintenance to ensure operational efficiency.
Education
Languages
Summary
Experienced in customer care, education, and community safety with a proven record of effective communication, curriculum development, and public safety efforts.
Key Achievements
- Resolved customer inquiries efficiently at American Express, handling calls in English and Spanish.
- Developed comprehensive English curricula and led classroom activities at Colegio Plancarte Escudero A.C.
- Patrolled and responded to incidents effectively as a Police Officer, maintaining community safety.
Experience
Customer Care Professional (Platinum Card)
Took calls from the US the whole shift., Resolved queries or issues for card members in a courteous and polite manner., Ensured card members felt listened to and valued their time., Handled calls in both English and Spanish., Obtained annual certifications with American Express policies and tools.
English Teacher
Developed all five communication skills within students (reading, writing, listening, speaking and critical thinking)., Maintained an organized, clean, and safe classroom environment., Prepared comprehensive English curriculum for students., Completed in-service and additional training for...
Police Officer
Established rapport with citizens and maintained a familiar presence in the area., Reported safety issues such as deficient streetlights and road surfaces., Patrolled assigned areas to prevent and detect crimes., Responded to automobile accidents and criminal activity, calling for additional...