Perlais a seasoned customer service professional with over five years of experience, including roles as a customer support representative and contact center manager. She has a proven track record in client interactions, problem resolution, and team supervision.
Extensive experience managing client interactions and solving issues effectively.
Developed skills in building and maintaining positive client relationships.
Proven ability to communicate clearly and empathetically with clients.
Assisted clients in resolving issues efficiently in high-pressure environments.
Experience supervising a team within a contact center setting.