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Petunia
Telesales Agent at O’Keeffe & Swartz
Video resume
Contact
Competencies
Effective communicator with experience in client engagement and sales presentations.
Dedicated to resolving customer issues promptly, ensuring high satisfaction levels.
Proficient in promoting products and closing sales through persuasive communication.
Works collaboratively with colleagues to meet shared goals and improve service quality.
Education
Summary
Dedicated sales and customer service professional with over two years of experience in outbound sales, client engagement, and delivering excellent service. Skilled in communication, teamwork, and problem-solving, eager to contribute and grow.
Key Achievements
- Successfully promoted and sold funeral policies, increasing client base.
- Explained complex policy features clearly, enhancing customer understanding and satisfaction.
- Consistently met and exceeded sales targets over two years.
Experience
Telesales Agent
Conducted outbound calls to potential clients to promote and sell funeral policies and life cover plans.. Explained policy features, benefits, premiums, and terms clearly and professionally.. Assessed client needs through effective questioning to recommend suitable insurance products.. Handled objections and concerns confidently to maximize sales conversions.. Captured accurate customer information during calls and completed application forms.. Consistently met and exceeded sales targets, daily call quotas, and monthly KPIs.. Ensured compliance with industry regulations and company policies, including FAIS requirements.. Provided excellent after-sales service, assisting clients with queries and documentation follow-up.. Educated clients on claim processes, policy terms, and waiting periods.. Maintained detailed records of all customer interactions and policy sales in CRM systems.
Customer Service
Assisted customers with product inquiries, purchases, returns, and exchanges, delivering excellent service.. Handled customer complaints and resolved issues promptly to ensure customer satisfaction.. Maintained a welcoming and organized store environment to enhance the shopping experience.. Operated cash registers, processed payments, and managed accurate cash handling procedures.. Restocked merchandise and ensured displays were clean, attractive, and properly priced.. Provided product knowledge and advice to customers to support their purchasing decisions.. Supported promotional campaigns by informing customers about special offers and loyalty programs.. Worked collaboratively with team members to meet daily sales targets and store goals.. Assisted with stock taking, inventory counts, and receiving new shipments.. Followed company policies and procedures to ensure compliance with health, safety, and security standards.
Unemployed
Skills
Video Transcript
Sales Professional
Morning, my name is Petunia Hunyani. I'm based in Madrid. I was born 1997, 31st of August. I am a mother to an eight-year-old. I'm a hard worker, team player, and can work under pressure. The reason why you should pick me, because I am good in sales. I have five years' experience in sales, and I can handle objections when it comes to a call.
Video Transcript 2
Hi, my name is speaking to Petrunia Hunyani, born in 1997, 31st of August. I'm based here in Johannesburg, but currently stay with my friend. I'm a hard worker, team player, can work under pressure, and I can handle different clients because I am a candidate at UDP.