Dedicated banking consultant with over 4 years of experience in retail banking, specializing in customer service, sales, and regulatory compliance. Proven ability to exceed targets and build lasting client relationships.
Expertise in managing banking transactions, account maintenance, and service delivery within retail banking.
Dedicated to providing outstanding service, resolving issues effectively, and building long-term client relationships.
Proficient in identifying client needs and promoting relevant financial products to meet sales targets.
Knowledgeable in financial regulations ensuring all activities adhere to compliance standards.
Nedbank
Provided professional banking services including account management, transactional support, and financial product guidance.. Consistently achieved and exceeded monthly sales targets through cross-selling and upselling banking products.. Assisted clients with home loans, credit applications, savings, investments, and insurance products.. Ensured compliance with banking regulations and internal risk policies.. Resolved customer complaints effectively, maintaining high customer satisfaction levels.. Promoted digital banking solutions and assisted clients with online and mobile banking platforms.
CCI
Handled high-volume inbound and outbound calls in a target-driven sales environment.. Promoted and sold financial and service-based products to customers.. Met and exceeded sales KPIs and quality assurance standards.. Built strong customer relationships through consultative selling techniques.
Diploma
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