Business analyst with 7 years of experience in banking and finance, skilled in financial modeling, data analysis, and project management.
Performed data analysis to support financial decision-making and process improvements.
Oversaw projects from initiation to completion, coordinating teams and resources.
Built and maintained complex financial models for forecasting and valuation purposes.
Facilitated communication between technical teams and business stakeholders.
Newtech Global
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business, Responded to customer requests for products, services, and company information, Documented, researched and resolved customer service issues, Met personal, team and company goals in customer service environment.
CCD
Answered incoming customer calls regarding products and services., Answered customer inquiries and provided accurate information regarding products and services., Provided excellent customer service to resolve customer complaints in a timely manner., Gathered customer feedback through surveys and used the data to improve customer service., Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Lycee Horatius Laventure
Provided feedback on written assignments submitted by students., Encouraged self-expression among learners through oral presentations or role plays., Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
Accounting
Certificate
High School Diploma
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Gap Foundation
Provided simultaneous interpretation for international conferences, workshops, meetings and other events., Translated and interpreted spoken language between English and target language at various events., Facilitated communication between French and Haitian Creole-speaking clients and their English-speaking counterparts., Interpreted speeches, conversations, meetings, and other events from English to French/Haitian Creole, and vice versa, in consecutive mode.
