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Phillipine
Assistant IT Helpdesk Agent
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Competencies
Demonstrated experience with IT helpdesk and user support.
Demonstrated experience with Incident logging and call tracking.
Demonstrated experience with Technical troubleshooting and issue resolution.
Demonstrated experience with Telephone and email support.
Demonstrated experience with Support documentation and status updates.
Education
Summary
Assistant IT Helpdesk Agent open to new opportunities
Experience
Assistant IT Helpdesk Agent
Provided telephone-based technical support to IT users.. Handled incoming incidents through telephone and email channels.. Captured incidents accurately in call-logging software.. Diagnosed and resolved a range of technical issues.. Updated and maintained support documentation.. Kept users informed about the progress and status of logged incidents.
Switchboard Operator
Answered and routed calls using a computerised switchboard system.. Processed telephone billing tasks.. Updated directories and contact information.. Completed basic administrative duties to support daily operations.