Experienced in customer service, collections, retention, and sales within the VPO industry, eager to contribute to a remote team with broad skillset.
Handled customer interactions to resolve inquiries and improve service experiences.
Managed debt recovery processes and communicated with clients to facilitate payments.
Developed strategies to maintain client relationships and reduce churn.
Engaged potential clients and closed sales to meet organizational targets.
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Expressed willingness to work remotely and adaptable to virtual team environments.
