This is my profileContact via CazVidPonahalo
Customer services for energy campaign, Gas and Electric
Contact
Durban, KwaZulu-Natal, South Africa
Available on CazVid
Competencies
Customer Complaint ResolutionAdvanced
Expertly handle and resolve customer complaints to ensure satisfaction.
Lead GenerationIntermediate
Skilled in generating leads effectively for various campaigns.
Effective CommunicationAdvanced
Proficient in communicating clearly and effectively across multiple platforms.
Payment CollectionIntermediate
Experienced in managing payment options and collections for customers.
Customer Follow-UpAdvanced
Diligently follow up with customers to ensure ongoing satisfaction.
Education
Matric
Completed 2015
Languages
English
Isixhosa
Isizulu
Isipedi
Sesotho
Summary
Dedicated professional with extensive experience in customer service and lead generation across various sectors.
Key Achievements
- Successfully resolved customer complaints, enhancing satisfaction rates during tenure at CCI Contact Centre.
- Generated high-quality leads for energy and life insurance campaigns, contributing to sales growth.
- Maintained up-to-date payment collections, improving customer repayment rates at Blake and Associates.
Experience
Customer services for energy campaign, Gas and Electric
Bespoke International Group
2021 - 2022
Lead generation
ADC Contact solutions
2018 - 2021
TalkTalk Customer service
CCI contact centre
2018 - 2018
providing resolutions for customers. creating complaints and closing it.
Collections Agent
Blake and Associates
2016 - 2017
keeping the payments up to date for customers.. providing them with payment options.
lead generation for life insurance
13ten
2025 - 2026
EDF campaign for gas and electric, customer services.
Synergy Contact Centre
2023 - 2024
Skills
Customer Complaint ResolutionLead GenerationEffective CommunicationPayment CollectionCustomer Follow-Up
Published on CazVid - May 31, 2026