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Prashanth
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Competencies
Demonstrated experience with Stakeholder Coordination.
Demonstrated experience with Documentation & Correspondence.
Demonstrated experience with Advanced Excel.
Demonstrated experience with Management Reporting.
Education
Languages
Summary
Professional profile
Experience
Deputy Manager – Banking Operations
Spearheaded end-to-end debit and credit card operations covering issuance, embossing, dispatch and RTO processing while meeting SLAs.. Coordinated vendors, couriers, finance and compliance teams for time-sensitive operational activities and issue resolution.. Monitored vendor performance and SLA metrics and prepared MIS/management dashboards for review.. Maintained operational controls, documentation and process governance while handling sensitive customer and business information.. Led and trained 4+ associates, improving productivity and SOP adherence by 20%.
Operations & Compliance Officer
Prepared MIS, compliance and regulatory reports and coordinated with branch heads and audit teams on operational escalations.. Handled vendor administration, renewals and payment-processing activities.. Supported account-opening verification, KYC validation and branch operations with strong documentation accuracy.. Managed daily monitoring and reporting activities within RBI requirements.
Executive – Refunds & Payment Processing
Processed customer refunds, partial payments and EMI tenure modifications with high accuracy and timely completion.. Prepared daily reconciliation reports and MIS summaries for management and operational teams.. Coordinated payment posting and transaction validation with credit and operations teams.. Standardized workflows and used Advanced Excel automation to improve reporting accuracy and turnaround time.
Operations Associate – Loan & Documentation
Reviewed and verified loan documentation for personal, auto and commercial loans in line with company and RBI requirements.. Generated daily MIS and operational performance reports and resolved data inconsistencies with branch teams.. Maintained audit-ready records and supported operational risk controls and documentation governance.. Monitored loan disbursals, NOC processing and customer documentation for timely completion.