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Software Engineer with 5 years of experience in web development
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Competencies
Utilized JavaScript in frontend development to create dynamic, responsive interfaces.
Built and maintained web components using React.js for scalable user interfaces.
Managed version control for multiple projects, facilitating collaborative development.
Designed and optimized databases, writing complex queries for data retrieval.
Education
Summary
Experienced in full-stack web development with a focus on React.js and backend integration.
Key Achievements
- Led the development of key features in the main product, enhancing user experience
- Collaborated with cross-functional teams to deliver projects on time and within scope
- Enhanced existing applications by implementing performance improvements and new functionalities
Experience
Technical Support & Multichannel Customer Service Agent (Tier 1 – Tier 2 / Live Chat)
Provided technical support via phone, resolving connectivity, device setup, and troubleshooting issues., Promoted to Live Chat support, assisting customers in navigating the website and initiating purchases., Used CRM/ticketing systems: Zendesk, Salesforce, Genesys, LiveAgent.
Technical Support (Freelance)
Provided technical support and assistance via phone to students in a law program., Managed requests via email, ensuring timely and organized responses.
Sales Agent
Contacted homeowners to follow up on submitted projects, providing contractor options., Managed matching between clients and contractors, handling potential sales.