Priscilla - Customer Service Professional with 8+ years in Hospitality and Client Support

Exceptional ability to communicate clearly and confidently via telephone, email, and live chat, building rapport with diverse customers.

Skilled in identifying customer needs and providing tailored solutions to enhance satisfaction and loyalty.

Proficient in de-escalating conflicts and resolving issues efficiently, ensuring positive customer experiences.

Effective at managing high volumes of inquiries and tasks under pressure, ensuring timely and accurate service delivery.

Part-time bar shifts at Bar &Co., Soulshakers and Tamesis Dock.. Currently looking for a remote job full-time in sales or administration.

Serving drinks at the bar.. Running food orders.. Stock count and refilling the fridges.. Maintaining cleanliness and health and safety at the bar.. Cleaning and servicing equipment such as coffee machines.. Delivered confident service and customer interaction, encouraging additional purchases and product add-ons.. Built rapport, contributing to repeat visits and higher spend-per-customer.

Managed inquiries and booking requests while maintaining empathetic customer communication.. Ensured full accuracy in payment transactions.. Assisted across multiple functions, adapting communication style to diverse customer needs.

Provided service to large volumes of customers across multiple service environments.. Strengthened persuasive communication and calm, solution-based service style. Demonstrated strong interpersonal skills and service professionalism.