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Customer Service Professional with 8+ years in Hospitality and Client Support
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Competencies
Exceptional ability to communicate clearly and confidently via telephone, email, and live chat, building rapport with diverse customers.
Skilled in identifying customer needs and providing tailored solutions to enhance satisfaction and loyalty.
Proficient in de-escalating conflicts and resolving issues efficiently, ensuring positive customer experiences.
Effective at managing high volumes of inquiries and tasks under pressure, ensuring timely and accurate service delivery.
Knowledgeable in maintaining health and safety standards in busy service environments to ensure a safe workplace.
Education
Summary
Dedicated customer service professional with over 8 years in hospitality, excelling in communication, conflict resolution, and high-volume inquiry management. Eager to leverage interpersonal skills in remote sales or administrative positions.
Key Achievements
- Consistently maintained high customer satisfaction levels through empathetic communication and tailored support.
- Handled high-volume inquiries efficiently, ensuring KPI and SLA targets were met or exceeded.
- Managed multi-functional roles across hospitality environments, demonstrating adaptability and strong interpersonal skills.
- Implemented effective de-escalation techniques to resolve conflicts, enhancing customer retention.
- Maintained health, safety, and cleanliness standards, contributing to a safe and welcoming environment.
Experience
Bar Staff
Part-time bar shifts at Bar &Co., Soulshakers and Tamesis Dock.. Currently looking for a remote job full-time in sales or administration.
Bar Staff
Serving drinks at the bar.. Running food orders.. Stock count and refilling the fridges.. Maintaining cleanliness and health and safety at the bar.. Cleaning and servicing equipment such as coffee machines.. Delivered confident service and customer interaction, encouraging additional purchases and product add-ons.. Built rapport, contributing to repeat visits and higher spend-per-customer.
Team Member
Managed inquiries and booking requests while maintaining empathetic customer communication.. Ensured full accuracy in payment transactions.. Assisted across multiple functions, adapting communication style to diverse customer needs.
Additional Roles (all customer-facing)
Provided service to large volumes of customers across multiple service environments.. Strengthened persuasive communication and calm, solution-based service style. Demonstrated strong interpersonal skills and service professionalism.