Experienced full-stack developer specializing in JavaScript and modern web frameworks with a proven ability to deliver complex projects.
Used extensively in building interactive web interfaces and client-side scripting.
Developed component-based UI features for web applications.
Built scalable backend services and RESTful APIs for client projects.
Designed and optimized database schemas for multiple applications.
Current Employer
Identify recurring trends and collaborate with resolver groups to create remediation plans., Review metrics (KPIs, SLAs) to assess service performance and manage customer incidents., Coordinate global training plans and facilitate delivery., Oversee critical customer communications and escalate when necessary to ensure service quality.
Oracle
Monitor queues, emails, chats, and phone calls to ensure SLAs are met for customer requests., Assist management with specific tasks and deliver post-sales support., Prepare documents, trouble tickets, and update databases related to returned materials and customer issues.
CWT
Managed domestic and international corporate travel itineraries, adhering to travel policies., Coordinated airline bookings, hotel accommodations, rail services, and logistics., Reviewed operational processes and maintained commercial relationships for seamless travel services.
Beauty Studio and Academy
Cybersecurity and Cisco
International Trade/IR
High School Diploma
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