This is my profileContact via CazVidPumeza
Live Chat Support Assistant
Contact
Competencies
Performed advanced data analysis to extract insights and inform strategic decisions.
Managed and queried large datasets using SQL to support reporting and analysis tasks.
Developed interactive dashboards and visual reports for stakeholders using Tableau and Power BI.
Applied statistical methods to analyze trends and forecast future market behaviors.
Coordinated cross-functional teams to deliver analytical projects on time.
Education
Summary
Data analyst with over 5 years of experience in market research, data management, and analytics. Skilled in SQL, Tableau, and statistical analysis, dedicated to transforming data into actionable insights.
Key Achievements
- Led data analysis projects that improved client decision-making processes.
- Designed and implemented reporting dashboards used across multiple departments.
- Progressed from junior analyst to senior data specialist, handling complex datasets.
Experience
Live Chat Support Assistant
Provide real-time customer support via online chat, resolving customer queries and complaints., Handle multiple chat conversations simultaneously while maintaining response accuracy., Assist customers with product information, order tracking, and account issues., Escalate complex issues to relevant departments to ensure resolution., Maintain detailed CRM records of customer interactions.
Call Center Agent
Achieve an average of 100+ sales per week with a 30% conversion rate., Upsell and cross-sell products to approximately 25% of customers., Handle 120+ inbound and outbound calls daily while meeting SLA targets., Maintain reliable attendance, contributing to improved team performance.
Administrative Assistant / Receptionist
Managed executive calendars and coordinated meetings for senior management., Reduced office costs by 25% through vendor negotiations and expense tracking., Implemented an improved filing system, reducing retrieval time by 40%., Processed 50+ invoices monthly with high accuracy.
Call Center Agent
Improved data entry accuracy by 25% through process improvements., Consistently met and exceeded sales and performance targets., Supported team initiatives that improved morale and attendance.
Warehouse Checker
Handled 200+ inventory transactions daily with 99.5% accuracy., Improved warehouse productivity by 25% through workflow optimization., Reduced inventory discrepancies by 40% through quality checks.