Rafael - Data Analyst with 3 years of experience in market research and reporting

Barranquilla, Atlántico, Colombiaen

Led data collection and analysis for client surveys, improving report accuracy

Developed dashboards and reports for executive decision-making

Contact via CazVid

Published on CazVid

Summary

Results-driven data analyst with expertise in extracting insights through data collection, analysis, and visualization.

Key Achievements

Streamlined data processing workflows increasing efficiency

Skills

Data AnalysisAdvanced

Analyzed complex datasets to inform business strategies and decisions.

SQLIntermediate

Built and maintained databases, optimized queries for data retrieval.

ExcelAdvanced

Created pivot tables, macros, and complex formulas for data manipulation.

Data VisualizationIntermediate

Designed dashboards and visual reports to communicate insights effectively.

Market ResearchIntermediate

Experience

Customer Care and Insurance Support Specialist - Humana

Atlantic International Bpo

12/2020 - Present

Handled calls with members, hospitals, pharmacies (RXs), and ER centers., Provided accurate information on benefits, billing, and claims, while ensuring compliance with company policies and healthcare regulations.

Inventory Planner- Traffic Coordinator - 1CONCIER/TY GROUP

Lean Solutions Group

06/2020 - 12/2020

Managed traffic and shipping operations for a B2B manufacturer, supporting the end-to-end freight and logistics process., Handled shipping orders, coordinated with carriers, managed claims, and oversaw warehousing activities.

Customer Support Representative - Vivint

Teleperformance

Assisted customers with setup, troubleshooting, and usage of smart home products, including smart doorbells, outdoor cameras, and security panels., Provided clear guidance and technical support to ensure optimal product performance and user satisfaction.