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Rafael

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Panamá,Panamá,Panama
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Competencies

Ease of applying solutions that require emotional intelligenceIntermediate

Demonstrated experience with Ease of applying solutions that require emotional intelligence.

Deep customer service skillsIntermediate

Demonstrated experience with Deep customer service skills.

Discipline and order when workingIntermediate

Demonstrated experience with Discipline and order when working.

Ease of interacting with clients and staffIntermediate

Demonstrated experience with Ease of interacting with clients and staff.

Self-taught and easy to learn new processes and techniquesIntermediate

Demonstrated experience with Self-taught and easy to learn new processes and techniques.

Education

Gastronomy Course
USMA
Completed Present
Call center business management
Universidad del Istmo
Completed January 2011
international gastronomy, basic fondant and cocktails courses
INCEGA
Completed December 2014

Languages

enNative

Summary

View Rafael's professional profile on CazVid.

Experience

Tech Support Agent

Foundever-Sitel
August 2019 - Present

Provide technical support to customers in the United States to solve their problems with their PCs, laptops and printers, remotely accessing their equipment or guiding them to follow steps to solve the problem in English and Spanish.

Chef owner

Donde Rafa BBQ and catering
Noviembre DE 2017 - Present

Provide menus from the food truck focused on typical Panamanian foods such as bun preñao, chicheme tamales, giving them a gourmet touch., Offer catering services for weddings and social events with themed menus that include various types of rice, meats and salads.

Billing and customer care agent

Alorica
November 2015 - January 2019

Cancellation and renewal of warranty contracts on products purchased at the Best Buy store., Provide advice on the refund process and the monthly collection cycle of credit cards.

Sales Account Executive

Dell
June 2007 - August 2015

Develop strategies to create opportunities and close sales for distributors and resellers in the United States and South America markets., Train new sales executives in the sales process., Create opportunities for improvements in server and storage platforms by analyzing the operating base of companies., Manage a company social responsibility program through beach cleanups and reforestation in communities near coastal areas in Panama Pacific.

Skills

Ease of applying solutions that require emotional intelligenceDeep customer service skillsDiscipline and order when workingEase of interacting with clients and staffSelf-taught and easy to learn new processes and techniques
Published on CazVid - May 17, 2026
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