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Rafael
Customer Service & Tech Support with 8 years experience
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Competencies
Delivered bilingual and trilingual support across various customer service roles
Assisted customers with troubleshooting for home and mobile services
Displayed strong interpersonal skills in handling customer and technical issues
Resolved billing issues, scheduling repairs, and negotiating with customers
Managed multiple customer inquiries simultaneously in a structured manner
Education
Languages
Summary
Experienced call center professional with 8 years in customer support, technical troubleshooting, and account management across telecommunications and service industries.
Key Achievements
- Provided troubleshooting and escalation support for home and mobile services
- Managed customer complaints and coordinated technician follow-ups
- Handled billing inquiries, payments, and account restorations
Experience
Bilingual Customer service/ tech support agent
Provide troubleshooting steps for home services, Dispatcher for ATT technicians follow up with them until the issue was resolved, Part of the escalation team, handling customer complaints when they requested a supervisor
Trilingual Agent support
Bilingual Customer service agent and collections agent
Take payments with credit card, Restore services, Solve billing inquiries, Schedule a contractor for appliances that needed to be repaired, Negotiate with customers that had an eviction process, Provide assistance to sales reps or dealerships with placing orders, Checking promotions, Porting numbers from other carriers