Rafael - Customer Service Representative with 2+ years in call centers

Santa Ana, Santa Ana, El SalvadorRemoteen

Handled customer calls addressing issues related to billing and service experiences

Demonstrated politeness and proactive problem-solving during customer interactions

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in handling customer calls, resolving issues, and providing polite, proactive support.

Gained experience in resolving diverse customer concerns in a fast-paced environment

Customer ServiceIntermediate

Provided assistance to customers with billing issues, complaints, and service concerns.

Communication SkillsIntermediate

Communicated effectively with customers, demonstrating politeness and clarity.

Problem SolvingIntermediate

Proactively addressed customer issues, seeking solutions to enhance their experience.

AdaptabilityBeginner

Open to learning new skills and adapting to various customer service scenarios.